Web Help Desk SolarWinds manual
Simple &lifier Affordable IT Help-desk Software
SolarWinds Web Help-desk is a straightforward-to-utilize it help-desk software that gives centralized help-desk management for this specialists and help-desk staff. Regardless if you are running IT support in big or small organization, or if you are a MSP offering handled support services to clients, Web Help-desk is flexible and scalable to satisfy all of your needs. By simplifying and automating help-desk management tasks, Web Help-desk allows you to definitely improve service request fulfillment, IT service support, and overall client satisfaction.
Sleek Ticketing Management
SolarWinds Web Help-desk saves a lot of some time and manual effort for this admins and help-desk staff by automating many ticketing management activities and procedures from ticket creation, processing, assignment, and escalation. It is simple to configure multiple tiers and categories of IT staff and define ticket assignment workflows for triage and escalation.
Automated IT Resource Discovery &lifier Resource Management
SolarWinds Web Help-desk is definitely an IT resource store that allows you to definitely instantly uncover your hardware and software assets and manage resource projects, history, and connected service demands all from a simple-to-use Web console. You are able to uncover systems according to subnet or IP range with Web Help Desk’s built-in checking engine as well as schedule periodic discovery to maintain your IT inventory current. Web Help Desk’s resource discovery includes, however is not restricted to, system hostname, make, model, serial number, drenched-in user, operating-system, hard disk, memory, installed software, anti-virus condition, and much more.
Help-desk Understanding Management
SolarWinds Web Help-desk features a built-in extensive, searchable, and simple-to-use understanding base. You may create FAQ articles and let Web Help-desk display these to your help-desk finish-customers because they enter their service demands in to the Website. This enables you to definitely promote self-resolution choices for your finish-customers which help reduce the amount of in-bound service demands.
IT Change Management &lifier Change Approval
SolarWinds Web Help Desk® software provides an easy and automatic process for controlling and controlling change demands. You are able to personalize change approval workflows different from single approval to multiple approval levels. Web Help-desk notifies approvers via email and offers a fast Yes/No choice for direct approval from email. You may also setup memory joggers for pending home loan approvals. Web Help-desk allows you provide choices for approvers to supply explanations for approving/denying a big change request.
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