Web Help Desk change log
History Screen -
Once drenched in you'll be around the History Screen. This screen enables you to determine the status of current and past request technology help.
Note: Searching for any specific Ticket, Filter tickets according to status, or search according to key phrases.
Request Screen -
By finishing this from It Services (ITS) may have the required information to obtain began in your request.
Time it requires to solve a request varies with respect to the kinds and quantity of demands presently within the que whenever a new request is created. Under normal conditions, new demands is going to be acknowledge within four business hrs. Time for you to completion will be different according to priority and complexity from the request, our target time for you to completion for traditional demands is 3 to 5 working days. Should more urgent demands or abnormally bulk of demands make this time around frame impractical, we'll use you to definitely create a response time suit your needs.
Confirmation Screen -
Completing the Help Form produces a confirmation email delivered to your allegheny.edu current email address. The Confirmation Screen offers the ticket monitoring number with this request.
You might also like
Chinese English Black Computer Keyboard (Black) USB Wired SimplyPlugo Brand Black Background Keys with White - Off White Letters or Characters - CHINESE and ENGLISH Bilingual Language Keyboard (Black) (USB) (Windows)
PC Accessory (SolidTek)