Use wise rules they are driving help-desk automation, by setting triggers and macros. Automate the setting of status, priority
and deadline to tickets
By having an automated help-desk like HappyFox, your employees and admin stay accustomed to tickets produced, customer replies, staff assignment and much more, through automated help-desk notices. By creating an automatic workflow, set predefined conditions for tickets to become designated to staff according to criticality, worth of customer etc.
Improve productivity of the support team by automating escalations and ticket reassignment according to your SLA, quantity of reactions etc. Just in case a ticket is approaching SLA or
you will find a lot of replies backwards and forwards between support
staff and customer, create workflow automation for that ticket
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