I needed to call technical support in my Digital recording device another week. It is something I detest to complete. However, I lucked right into a great help-desk specialist who walked me through my issues. He was working from his house in Colorado. This motivated me to revisit some cloud based help-desk solutions and that i found three solid ones that integrate with Google Applications for Business.
Consumerization is altering the face area of enterprise IT especially help-desk solutions by helping satisfy the following challenges:
Present day cloud help-desk solutions tap into lots of consumer technologies for example browser based connects and social tools. Google Applications can sort out another layer of consumer tools to assist improve help-desk infrastructure and agent to customer communications.
The next cloud help desks can be found in google's Applications Marketplace.
The Sales force Clients are your brain behind Desk.com, a social help-desk. Integrate Desk.com with Google Applications along with help-desk team can conduct all their business in the cloud no matter their locations
It supports traditional support channels like the phone an internet-based support including email, live chat, or social media tools like Facebook. It is also mobile friendly with help-desk agents in a position to access Desk.com features through its HTML5 interface with an apple iphone, Android, or Rim device.
Throw Google Applications for Business integration behind it with support for an additional:
You'll want Open ID set up to be able to result in the needed Desk.com configuration changes. As I can understand (as well as appreciate) outdoors ID requirement, it will give a amount of complexity towards the help-desk setup.
As the provisioning and email access possibilities in Applications integration certainly help simplify setup and continuing maintenance, I had been really wishing to locate a article marketing option with help-desk agents in a position to create and manage knowledgebase content within Desk.com using Google Paperwork and/or Google Drive.Figure A shows one particualr ticket in Desk.com.
Freshdesk competes against Desk.com. It provides help-desk ticketing, a understanding base, an internet-based message boards. Help-desk specialists can communicate with clients while using traditional means including email, web, and also the phone. There's also support for getting together with clients using Twitter and facebook.
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