It Help Desk Web based
Define SLA &lifier prioritize:
Service Level Contracts can help you in showing priority for the demands accordingly &lifier establishing various escalation levels. It may also help in enhancing the client satisfaction by providing resolution inside the preferred time period limit.
Obtain the experts focus on request :
Specialist groups can help you in routing the complex issues right group of expert specialists and setting it up resolved faster.
Keep your customers informed:
Notification Rules strengthen your customers obtain a believe that their demands are produced within the helpdesk tool which is been examined through the specialists. It reduces your email sent through the customers requesting the request updates.
Go Mobile &lifier Keep in touch:
Meeting the expectation from the finish-customers is extremely tough also it becomes even harder once the specialists aren't open to attend the request. ServiceDesk Plus helps the specialist to remain interact with the helpdesk by supplying SMS notices in addition to apple iphone/PDA support.