Open source helpdesk ticketing system
|Help-desk Module: OTRS offers Help-desk features including Queue Management, Ticket Resolution Process and repair Level Agreement (SLA) definition. With personal dashboards and reviews, OTRS provides statistics in Tickets being resolved from your Help-desk and compliance to SLAs agreed with clients.|
|IT Service Management (ITSM) Module: The ITSM module in OTRS provides service management features which are compliant with ITIL guidelines. Including incident management, problem management, resource management, change management and configuration management. ITSM works well for controlling business process risks and growing quality from it services.|
|Personalization and Extensions: Being Free, OTRS could be personalized and integrated along with other free tools. OTRS could be integrated along with other Enterprise level software for example ERP software, Monitoring Tools, Resource Management Tools and CRM tools. OTRS workflows featuring may also be personalized for individual customer needs.|
|Enterprise Class Set Of Features: OTRS is definitely an Enterprise class software and supports features for example multi-tenancy, access control limitations, workflows, LDAP integration and dashboards and reviews. OTRS could be placed on-premise or may also be located within the Cloud.|
OTRS Talking to Services
Altnix provides talking to services for OTRS ticketing system. We could provide guidance for that overall architecture in addition to low-level implementation particulars for clients who're searching for a strong ticketing system.
OTRS Implementation and Personalization Services
Altnix offers implementation and personalization services for OTRS ticketing system. We has deep knowledge of implementing and controlling OTRS based ticketing system for medium and small companies in addition to large businesses.
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