Help desk ticket software open source
All tickets instantly
The primary screen in our Helpdesk Ticketing System includes a effective power grid-view showing all the details regarding your current tickets. It is simple to sort and filter tickets, review current statistics as well as perform bulk procedures without departing the page, like assign tickets to agents, merge, close, remove tickets etc. Different view modes allow you to switch between "all", "happening" and "un-answered" ticket queues. Additionally, you will see tickets which are designated for you, tickets from the specific company, a particular customer etc.
Whether you are a techsupport "agent", an "administrator" or perhaps a "manager", the power grid easily changes for your current needs. This is actually the screen you are going to check out typically of the workday, so we have literally spent years sprucing up it.
Things are nicely organized
Everything associated with a ticket is displayed on one page: the whole conversation, accessories, internal communications along with other activity etc. You no more have to search using your support mailbox to search for "that email you have from the customer the other dayInch.
We all know how hard it may be to remain on surface of your game when confronted with 100s of tickets daily. Our support ticket system isn't just another factor on the top of anything else you suffer from. It is made to help make your existence simpler without adding more complications.
Most of us have the characteristics you will need from the ticketing application – two-way email integration, file accessories, effective search, understanding base and much more. But the good thing is, if you do not require a feature, you most likely will not even view it also it will not be an obstacle.
Groups &lifier Tags
There's greater than writing replies to clients throughout an average customer care agent workday. We have to move tickets around, merge and link them together, look for them etc. We most likely spend 1 / 2 of our day doing all individuals things.
Support demands are now being designated to "groups" – this is actually the primary feature that will help you organize some misconception just a little. You are able to distribute tickets across groups by hand, make clients select a category when posting a ticket or do that instantly via Automation Rules (see below) or email engine configurations. Groups provide you with many additional benefits you are able to assign team people to a particular groups, build reviews only using the information you'll need, easily search tickets plus much more
You may also add tags to ticket. A ticket might have multiple tags designated – they are utilized additionally to groups. To provide you with a good example we add some "feature request" tag to simply find all of the ongoing feature demands.
Our Reviews allow it to be simple to keep close track of your team leadership. Jitbit has some built-in reviews that provides you with experience about something more important along with a "custom report" tool that allows you construct your own reviews rapidly.
It would be great to reduce the routine within our jobs? Extremely popular with this energy customers, Automation Rules is really a super effective feature that allows you automate probably the most boring areas of your work. Essentially its a built-in "if the do thisInch module