Help Desk Technician Job duties

Asurion is at the moment searching to use Help-desk Specialist on Mon, 30 12 , 2013 14:46:49 GMT. of multiple hardware platforms, os's including Home windows, Android, Rim OS and, Apple IOS, wireless technology, wireless equipment and...

Help-desk Specialist

Description: Asurion is at the moment searching to use Help-desk Specialist at this time, this occupation is going to be put into Tennessee. Detailed specs relating to this occupation chance please consentrate on these explanations.

The Premier Solutions Support Specialist provides exceptional customer support and technical expertise on inbound calls or any other electronic input for example Website, CHAT or email from clients with regards to solving difficulties with products for example laptops, pills, wise phones, along with other electronic devices . Using various systems, programs and tools, the specialist will facilitate device setup, education, and troubleshooting if your service or feature is inoperable. Specialist will educate clients about device abilities and wireless company data product offeri! ngs. the specialist will log a person data, including contac! t information, problem statement and determination in appropriate tools, provide feedback towards the organization on customer issues and could take part in focus groups to examine and rate tools provided.

The Main Responsibilities and Duties:

  • Give a useful knowledge about outstanding customer support to the clients while solving the process of their device(s).
  • Use understanding based system along with other tools to provide tech support team solutions
  • Assist clients with device setup and device education
  • Provide customer with logical problem solving to solve operation issues
  • Consistently meet or exceed productivity and quality goals.
  • Follow a schedule which includes change, break and meal occasions
  • Availability for just about any change seven days a week, 24 hrs each day
  • Proactively find new technology trends and solutions for understanding base system

Responsibilities and Abilities

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