Compensation: Competitive

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The Help-desk Support Specialist will offer the IT Manager also itOrIS Department to assistance with making certain the sleek operation of it in alignment using the business objectives from the organization. They is going to be energetic, enjoy travelling and dealing with individuals, love internet/cloud based technologies and search supporting and fixing computer systems, mobile products and spaceships.

The Help-desk Support Specialist will:
*Provide support for those IT systems and programs and be sure they're supported inside a respectful, timely and professional manner.
*Provide technical assistance and support for incoming queries and the process of Home windows, Mac and mobile personal computers, software, and hardware.
*React to phone calls, email and personnel demands for tech support team
*Document, track and monitor the issue to make sure a simple resolution
*Maintain and upgrade Home windows, Mac and mobile personal computers.
*Install, modify, and repair Home windows, Mac and mobile computer software and hardware.
*Walk customer through problem-fixing processes.
*Cleanup computer systems.
*Resolve technical issues with Neighborhood Systems (LAN), Wide Area Systems (WAN), along with other systems.
*Install computer peripheral devices for customers.
*Follow-up with clients to make sure issues happen to be resolved.
*Install, configure and trobleshoot and fix Voice over internet protocol telephones.
*Support internal and exterior network infrastructure (wired, wireless and mobile) to insure realtime use of enterprise programs and cloud based services