Help Desk Specialist Jobs

Digital Management, Corporation. is presently meeting with Help-desk Specialist on Thu, 20 Jun 2013 14:43:18 GMT. About DMI DMI is really a fast-growing IT solutions and business strategy talking to firm with break-through solutions for Enterprise Mobility and Cybersecurity, and industry-leading services in Proper IT Talking to, Handled IT Services, Enterprise Database Integration, and Health IT. Our dedication to excellence operating delivery has allowed us to attain greater than 970% growth since 2009, and...

Help-desk Specialist

Description: Digital Management, Corporation. is presently meeting with Help-desk Specialist at this time, this task is going to be depute in Virginia. More particulars relating to this job chance please browse the description below. About DMI

DMI is really a fast-growing IT solutions and business strategy talking to firm with break-through solutions for Enterprise Mobility and Cybersecurity, and industry-leading services in Strat! egic IT Talking to, Handled IT Services, Enterprise Database Integration, and Health IT. Our dedication to excellence operating delivery has allowed us to attain greater than 970% growth since 2009, as well as in 2012 i was identified by Corporation Magazine among the top 500 quickest growing companies within the U . S. Our quickly growing clientele includes all 15 Federal Executive Departments, and lots of commercial clients. Rated among the Top 50 The best places to Operate in the Washington D.C. area through the Washington Business Journal, DMI offers our employees continual possibilities for professional and personal growth and enrichment. DMI is really a rising star - hitch your wagon!

Careers at DMI

Concerning the Chance

DMI needs a skilled Help-desk Specialist for any position in Alexandria, Veterans administration.

Experience:
Handling IT occurrences and demands received via telephone, email or Help-desk application

Incident logging! with the Help-desk application and controlling/showing priority for w! orkload

Provide first-level tech support team using recorded methods and available tools

Use troubleshooting techniques and tools to solve help-desk and follow recommendations in giving service calls / contacts

Escalate problems when not able to create proper determination

Log-in customer contacts and occasions

Advise and educate clients within procedural recommendations to make sure an entire means to fix their technical or service questions


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