Business Help Desk Specialist

helpdeskAOS needs full-time Helpdesk Specialist.

If you wish to help AOS clients better manage their mobile issues, solve their hardware problems, trobleshoot and fix ease of access complete breakdowns &lifier make their mobile head aches disappear only then do we should speak! Clients depend on AOS to handle concerns of the people. We manage the mobile helpdesk requires the clients in our clients.

The Helpdesk Specialist is part of the AOS Mobility Support team. AOS offers the very indepth Handled Mobile Services offering in North America… we offer the right balance of individuals, Process &lifier Technology to assist our clients manage the continuously growing “Mobile Monster”. The Helpdesk Specialist provides front-line
e-mail, telephone and in person support in acquisition, activation, setup and
troubleshooting of corporate finish-customers mobile products.

By utilizing our internal systems (ticketing, call and e-mail routing) you will get in bound telephone calls and e-mails with regards to maintenance finish-user demands. Service demands may include: mobile phone requisitions alternative of dysfunctional products setup of corporate e-mail on mobile phones roaming and travel demands repair co-ordination worker cessation activities (ie: crippling corporate products) mobile phone configuration accessory requisition various troubleshooting and problem fixing (ie: “my contacts are this is not on my phone”). You'll solicit &lifier manage feedback from finish-customers surrounding our services and address concerns in due time &lifier on the spinning basis, your availability might be needed for on-call duty

As AOS develops, you'll be a part of moving out new technological methods to our customers’ mobile fleets. Are you currently deadly enough with communications to maintain the workload? Have you got the empathy and persistence that finding yourself in a helpdesk role requires? SWEET, this is actually the spot for you!

If you are well-connected, business-savvy and may easily network inside the Niagara, Hamilton &lifier Burlington towns, great! Additionally for your day-to-day, you'll be compensated financially for volunteering your time and effort like a community leader, adding your expertise on the AOS company blog &lifier creating your very own branding like a technology &lifier supplies expert through social networking.

It requires fluency in written and conversational French and British and it is resides in our Grimsby hq.

Positional Responsibilities include:

  • Typing speed of 30+ wpm
  • Knowledge of closed loop communications
  • Empathy and empathy while coping with individuals very remote locations of The United States
  • Capability to reflectively pay attention to finish-customers who're under stress
  • Skill in juggling multiple user demands while keeping focused on fixing every single one
  • In a position to communicate effectively and briefly via e-mail and over the telephone
  • Knowledge of cellular company procedures and billing plans
  • Capability to realistically solve technical problems and communicate solutions
  • Judgment of when you should escalate an issue
  • Understanding of expectation management concepts
  • Technically competent with Investigations

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