Siebel Help Desk software

Runcall is promoting an entire suite of programs for Helpdesk and qc, which may let your agents working more effectively along with a better control and optimisation from the performance of the customer service service, tech support team or emergency services. Helpdesk Software CRM

The Helpdesk Application Suite includes the next items:

  • Runcall Ticketing: CRM System situation management for fundamental operational center customer support, tech support team, order taking center or emergency service. It's the base module for other programs within the suite.
  • Runcall Agent CTI: RC Complement Ticketing, permitting the agent to manage and monitor your calls. This is exactly what within the jargon is known as answering services company 'slider phone', with buttons to choose / hang up the phone, transfer, encumber, etc.
  • Runcall Messages: RC Complement Ticketing, that automates the delivering and receiving texting (email, fax and sms). In the reception, the messages it receives the main focus, as cases are imported from the ticketing tool, discharging the agent routine tasks of little value.
  • Runcall Connector: RC Complement Ticketing, which enables integration in our tool with CRMs or ERPs Client (SAP, Siebel, MS Dynamics CRM, etc). Thus, the ticketing system functions like a unified front-finish which may be controlled in the other back-office programs company.
  • Runcall Scripting: Complement Ticketing RC, which enables the generation of scripts for that agent. The argumentaros allow you to define a typical script for that conversation from the calls that facilitate the job from the agent, while controlling the standard from the efforts of those. You are able to integrate with Texting RC tool to automate the delivering of emails, the information from the types of the argumentation.
  • Runcall Autodialer: autodial system for outgoing campaigns targeted at telesales, telemarketing, collections or consultation visit. Progressive and predictive calling enables.
  • Runcall Report: Combined report system calls and cases (tickets). Supplies a comprehensive look at agent activity and amounts of service quality supplied by the client care service.
  • Runcall Wiki: Ticketing RC Complement composed of the situation management system and solutions. He gives the organization a database of understanding management.

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