Knowledge base Help Desk software

The perks of the Freshdesk powered understanding base

A understanding is made of the very first factor on every support rep’s record. It’s all pervading and just about all helpdesks get it (at least, the great ones do). So it's natural to become complacent - with the exception that the demon is incorporated in the particulars. It just takes just one search that drawn up wrong results, or perhaps a small typo as well as your customer is tied to an uncomfortable experience.

That's why we put care and attention into building this selection, to ensure that it may meet your needs with techniques you thought weren’t possible. From discovering what your clients are trying to find till optimizing your posts for search engines like google, Freshdesk has all tools you have to build a built-in understanding base that calculates from the box.

1. Create wealthy Understanding Base articles quickly

If you're like the majority of support teams, you don't have the posh of getting devoted people whose only job would be to create understanding base articles. As well as your best reps, who hold all of the understanding within their heads, are super busy focusing on fixing customer problems and don't have enough time to produce understanding base articles. We know this and emerged having a simple, yet effective solution - Email to KBase.

With Freshdesk, once your support team is delivering an in depth answer a person, when they feel that it may become a KBase article, they are able to simply BCC damaged whipped cream a distinctive kbase current email address. Freshdesk will instantly create articles quickly and reserve it within the drafts folder where one can edit, review and publish it later.


2. Help make your Understanding Base articles findable by Google

Your clients will find solutions for their problems when they arrived at your support portal and check your understanding base. But currently everyone takes their inquiries to Google and this is where they ought to find your posts. Freshdesk provides you with a good way to include meta information for your articles and also to optimize them for search engines like google. Then when your clients search around for you personally on the web, they obtain solutions immediately.

3. Understand what articles you ought to be writing

The important thing to managing a great understanding base is based on ensuring you've everything your customers need, and keeping things current. Freshdesk combines with Google Statistics out-of-the-box helping you receive experience on which your clients are trying to find and you may concentrate on writing individuals articles first.


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