It Help Desk software features
Consumer web interface
A self service ticket management interface for the clients enables these to submit demands over the internet. Easy to customize submission forms guarantees you are in a position to collect specific information and advice the consumer because they submit an assistance request.
Clients can subsequently make use of the interface to see demands they have posted previously in addition to reactions in the help-desk.
Create demands with respect to clients
Each help-desk staff is able to produce a new ticket inside their particular staff interface. This really is helpful in instances where an consumer phones in and offers a request, which in turn must be ticketed within the help-desk.
Automated notices sent via email be sure that the consumer understands a telephone ask that has since been ticketed.
Focal points and Statuses
Set your personal statuses and focal points to fit your small business. Set a default and see an order of statuses and focal points to become displayed for the customers and staff. You may also edit and remove the default statuses.
Template based notices
Make your own notices to become sent on various actions happening inside your help-desk. Template based notices enables you to definitely have specifically personalized content for a number of groups. Add the available tags in every notification to tailor these to your requirement.
Your support can also add their very own signature to outgoing replies. Each category may also have it's own signature, permitting you to definitely add specific exterior links towards the signature. Begin using these inside your notification templates, while you please.
Custom fields to trace more details
Collect more data out of your clients by designing the shape they submit demands on. Maintain some fields, specific for every ticket, for internal reference. You can include multiple amounts of dependent custom fields. Custom fields can be found in Text, Number, Drop lower and Multiple option type.