Help Desk software access database

NetHelpDesk is really a Home windows product, so it may be installed and can operate in any Home windows atmosphere. Whether that's a Home windows Server, PC or Laptop. Their email list around the right provides you with the fundamental overview of what's needed, and much more more information follows:

Help Desk Software

Database

NetHelpDesk utilizes a Microsoft SQL Server database. This really is appropriate for any bigger quantity of concurrent customers and provides better performance over WANs. It takes either MS SQL Express (a totally free cut lower form of MS SQL server system) or MS SQL Server.

PC CPU and RAM spec

NetHelpDesk operates on any 32/64bit platform, having a minimum of 4GB of RAM in almost any Home windows atmosphere, including as much as Server 2012, with all of versions of SQL Server from 2000 up to 2012, as well as Exchange 2007, 2010 &lifier 2013, and Office 365. You will find numberdlls or reliance upon .Internet so installation and upgrades are straightforward in the interface itself. There's you don't need to install the program on every PC, simply make cutting corners towards the executables inside a shared folder on the server.

Email Interface and Escalation Process

The escalation process enables new demands, past due demands or any other significant request existence cycle occasions to become notified to specialists or managers using a 'tool-tray' icon or via E-mail/SMS. Emails will also be delivered to clients with an SMTP server. E-mailed demands from clients are sent using your email to some NetHelpDesk POP3 mailbox. The e-mail is examined along with a new request put into the database. The e-mail is acknowledged and specialists notified. Clients can provide updates via e-mail and gratification surveys and accessories are processed.

WEB Interface

The Net Interface to NetHelpDesk runs like a CGI program. This operates on an MS IIS server. The Internet browser could be any browser, including Google Chrome, Mozilla Opera, Apple Safari and Ie. A mobile interface can also be shipped that's optimized for more compact screens associated with a Smartphone, including apple iphone, Rim and Android.

"Do you know the suggested specifications?"

Customer

The minimum specifications are above, therefore we recommend anything above individuals specs. As with every software, the greater the device it's operate on, the higher the performance.


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