Help Desk knowledge base software Reviews

Help Desk Software - Solutions

Preserving Your Understanding

As the help-desk specialists review and resolve support demands, they gather lots of understanding and training learned. This insight could incorporate a procedure to many effectively resolve an accidents, a workaround, a suggested configuration to have an resource, or perhaps a suggestion produced by a specialist towards the ticket requester. The creation and assortment of this understanding consumes a lot of assets. Therefore, which makes it easily accessible and apply throughout the path of future support demands can help your business lessen the time that it requires to resolve an problem, and consequently, minimize support costs and supply better plan to your customers.

Use Situation for Finish-Customers

Understanding can be created open to clients, who are able to put it to use inside a “self-service” capacity, hunting for a possible means to fix their problem before they contact the help-desk. This enables your clients to rapidly and easily address their very own issues, and needs these to speak to your help-desk only if they can't locate an appropriate solution by themselves.

Use Situation for Help-desk Specialists

Help-desk specialists may use the solutions database to look for existing understanding a good incident they're presently looking at. They are able to locate solutions associated with their occurrences happening using key phrases and free text.

How Solutions are Produced

Solutions are dynamically produced every time a help-desk specialist resolves a ticket. Check in subject, description, and determination end up part of the answer itself, which makes it easy to look for solutions according to key phrases later on. We highly recommend like a best practice that you need your help-desk specialists to go in an in depth resolution whenever a ticket is resolved.


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D-Logic uFR Classic Desktop RFID Reader Writer, NFC Reader Writer, 13.56MHz RFID Contactless Smart Card Programmer. Supported Cards: Mifare Classic, Mifare Ultralight, NTAG2xx, DESFire... Supported Platforms: Windows, Linux, Mac OSX, Raspberry Pi, Beaglebone. Free Software Examples with SDK
PC Accessory (Digital Logic Ltd. (D-Logic))
  • Package Contents:1 uFR NFC card programmer 1 USB cable 3 Mifare 1K Classic cards, 2 Mifare Classic Key Fobs and Free Software available for Download - uFR Examples...
  • NFC RFID Reader Writer Software Development Kit (SDK) package: Reader comes with fully featured SDK which consist of external libraries, software examples with source...
  • All variants of the Mifare® cards family RF identification protocols are supported: MIFARE Mini, MIFARE 1K, MIFARE 4K, MIFARE Ultralight, MIFARE DESFire EV1 and...
  • NFC card reader and writer connects to a computer s USB port. Also the software support for programming languageswith examples for cards programming from simplest...
  • We provide technical support and help you get started with your first RFID NFC project.
Digital Logic (D-Logic) uFR Classic NFC Reader Writer RFID 13,56 MHz RFID Mifare and NFC Compliant Card Programmer USB RFID Reader Writer RFID Smart Card Reader Writer. Supported Cards: Mifare Classic, Mifare Ultralight, NTAG2xx, DESFire... Supported Platforms: Windows, Linux, Mac OSX, Raspberry Pi, Beaglebone. Free Software Examples with SDK in Following Programming Laguages: Java, JavaScript, JavaApplet, Delphi, Borland C++, Lazarus, Microsoft Visual C++ .NET, Microsoft Visual C# .NET, Microsoft Visual Basic .NET. API Documentation available.
Personal Computer (Digital Logic Ltd. (D-Logic))
  • Package Contents:1 uFR NFC card programmer 1 USB cable 5 Mifare 1K Classic cards and Free Software available for Download - uFR Examples for Mifare cards programming...
  • NFC RFID Reader Writer Supports following Operating Systems: Windows, Linux, Mac OS X, iOS, Android; Supported platforms: PC, Mac, ARM, Raspberry Pi, Beagle Board
  • NFC card reader and writer connects to a computer s USB port. Also the software support for programming languageswith examples for cards programming from simplest...
  • We provide technical support and help you get started with your first RFID NFC project.
  • The uFR software contains the library for working with: Java, Java Applet, JavaScript, Lazarus, Delphi, C + + Builder, Microsoft® Visual C + +. Net, Microsoft®...

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