Free internal Help Desk software
Satisfy the needs of the fast-paced place of work
The transaction server isn't reacting, clients are raising issues concerning the bottom floor printer deterioration, and also the new worker your organization just hired needs his laptop commissioned. Not to mention, you ought to get all these issues taken proper care of before your discussed service levels are violated. Controlling the IT services for the internal and exterior clients could be a struggle.
Get best-in-class ticketing abilities by having an enterprise class help-desk software
With no effective help-desk software that allows you conserve a zero mailbox, your customer care can rapidly spiral right into a fire-fighting role. With robust ticketing, effective automations and advanced confirming abilities in Freshdesk, you can be certain that each ticket will get categorized, prioritized, and designated right agent and will get clarified with a while to spare in your SLAs.
Automate recurring tasks with Scenario Automations
Your agents are responding to exactly the same questions again and again again everyday. You will find always individuals difficult designs, level 3 escalations, and repetitive reactions which are draining the productivity of the team. With Freshdesk you may create canned reactions that the agents can easily include their replies. You may also automate a number of tasks, like marking a ticket like a ‘bug’, delivering an e-mail towards the requestor the problem continues to be drenched and setting it towards the QA team, with Scenario Automations.
Find out the greatest bottlenecks inside your helpdesk with dependent fields
When you're running your help-desk on full steam, it is not easy to pinpoint in which the greatest trouble spots lie. Should you understood that 80% of the tickets recently were hardware related, within which 60% was due to hard disk drive failures, and 95% of individuals tickets were concerning the latest batch of laptops you purchased, you are able to streamline your support team and get back actual experience to the organization. Habits Freshdesk allows you bucket every ticket right into a specific category, sub-category and item affected using dependent fields.