Exchange Help Desk software

Help desk adding new ticket for end userThe help-desk manager may be the hub associated with a support team and is to will expend much of your time and therefore has got the most features there.

Services Level monitoring, time spent, private notes, audit trails, email notices, email templates, specialist work orders, exportable data, these are merely a couple of from the features that might be in this particular part of the software.

All post office box designs are supported, including MS Exchange/Office365 &lifier Google Applications.

Consumer web interface
A self service ticket management interface for the clients enables these to submit demands over the internet. Customisable submission forms guarantees you’re in a position to collect specific information and advice the consumer because they submit an assistance request.

Clients can subsequently make use of the interface to see tickets they’ve posted previously in addition to reactions in the help-desk.

Create tickets with respect to clients
Each help-desk staff is able to produce a new ticket inside their particular staff interface. This really is helpful in instances where an consumer phones in and offers a particulars, which in turn must be ticketed within the help-desk.

Automated notices sent via email be sure that the consumer understands a telephone ask that has since been ticketed.

Custom fields to trace more details
Collect more data out of your clients by personalising the shape they submit demands on. Maintain some fields, specific for every ticket, for internal reference. You can include multiple amounts of dependent custom fields. Custom fields can be found in Text, Number, Email and Date type.

Broadcast Bulletins &lifier Twitter
Bulletins could be published which are visible around the first page from the help-desk, these may be advance notification of planned works or general information.

This is often further enhanced by looking into making a comment a broadcast announcement, whenever a user accesses the help-desk a popup announcement is proven making certain the consumer understands a known problem. All bulletins have the choice of also being published to some twitter account.

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