Live Help Desk Services
The NC LIVE Help-desk is the easiest method to make contact with NC LIVE.
Whether you have to report a technical problem and have an issue in regards to a resource or service, you may expect a fast and friendly response from an NC LIVE employee.
We're here to aid you, so that you can take more time supporting your patrons.
3 ways to achieve the Help-desk:
The NC LIVE Help-desk is staffed Monday - Friday, 8am-5pm. Throughout individuals hrs, NC LIVE staff will react to your query as rapidly as you possibly can. Outdoors of economic hrs, NC LIVE will respond over the following working day.
The NC LIVE Customer Support Philosophy
NC LIVE props up information needs in our member library clients like a critical a part of our pursuit to help libraries support education, enhance economic development, and improve quality of existence for North Carolinians.
Is the first and finest partner to the member libraries, NC LIVE staff make an effort to:
- Deliver prompt and friendly customer encounters that meet or exceed customer anticipation
- Advocate for and facilitate excellent customer encounters from your vendor partners with respect to member libraries
- Encourage communication between member library staff and NC LIVE staff, enabling member libraries to achieve NC LIVE rapidly and simply
- Proactively look for methods to deliver value to the libraries by providing our assistance and and expertise
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