JIRA Service Desk Help
JIRA Service Desk overview
As introduced within this tutorial, JIRA Service Desk combines the productivity and energy from the JIRA platform by having an intuitive consumer experience that the service teams may use to effectively keep your concentrate on the customer. Throughout this tutorial, we'll reference the instance of the new customer who uses JIRA Service Desk to transmit demands to his company's IT Team so he is able to get moved in his new role as rapidly as you possibly can. Here's the way the customer along with a service desk agent works together to solve a request using JIRA Service Desk:
Customer needs assistance and submits a request to JIRA Service Desk.
Service desk agent accumulates the problem.
Customer and repair desk agent discuss the issue.
The client is content and also the service desk agent resolves the problem!
Request versus. problem
A request is exactly what your customer submits for your service desk, while an
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