JIRA Service Desk Help

JIRA Service Desk overview

As introduced within this tutorial, JIRA Service Desk combines the productivity and energy from the JIRA platform by having an intuitive consumer experience that the service teams may use to effectively keep your concentrate on the customer. Throughout this tutorial, we'll reference the instance of the new customer who uses JIRA Service Desk to transmit demands to his company's IT Team so he is able to get moved in his new role as rapidly as you possibly can. Here's the way the customer along with a service desk agent works together to solve a request using JIRA Service Desk:

Customer needs assistance and submits a request to JIRA Service Desk.

Service desk agent accumulates the problem.

Customer and repair desk agent discuss the issue.

The client is content and also the service desk agent resolves the problem!

Request versus. problem

A request is exactly what your customer submits for your service desk, while an


You might also like

How to Support External Customers with JIRA Service Desk
How to Support External Customers with JIRA Service Desk
Solve Tickets, Fix Problems with JIRA + JIRA Service Desk
Solve Tickets, Fix Problems with JIRA + JIRA Service Desk ...
PC DESKTOP TECHNICIAN, DESKTOP SUPPORT SPECIALIST, IT SERVICE DESK TECHNICIAN, HELP DESK ANALYST: JUST IN TIME REVISION GUIDE FOR SUCCESS AT ANY ICT SUPPORT JOB INTERVIEW
eBooks ()
HELP DESK ANALYST, SYSTEM SUPPORT ANALYST JOB INTERVIEW BOTTOM LINE QUESTIONS AND ANSWERS: YOUR BASIC GUIDE TO ACING ANY INFORMATION TECHNOLOGY (COMPUTER) HELP DESK JOB INTERVIEW
eBooks ()

Copyright © . All Rights Reserved