It Help Desk Customer Service
Had a sudden spike? Set your support team on the mission
You will find several things, like upgrading your understanding base, or adding new solutions, that the support reps just will not do on the good day. After which you will find several things like taking part in your neighborhood forum, or clearing the old ticket backlog, that most likely is not on top of their priority list either.
Freshdesk Arcade allows you strike the gas and make Quests to make sure your particular business goals and requires get resolved. You can set your agents on quests to earn more satisfaction rankings, publish solutions, participate in your neighborhood and much more. And each time your reps unlock a mission, they obtain a badge to demonstrate around the world.