Help Desk support Service Level Agreement

Have you got the IT support, guidance and advice you'll need? Scomis support is shipped with a experienced Service Desk whose prime focus is that will help you keep the IT fully operational when it's needed. Scomis support services are shipped via a telephone based Service Desk, the web site, and remote connectivity. Scomis support is provided through the following Service Level Contracts

Whole School ICT Support Service

The Entire School ICT Support Service gives you Service Desk support for you personally entire establishment. Support for Microsoft desktop and server os's in addition to lan management and connectivity including printing, installing of software and controlling data really are a small aspect of the processes you will get support for. The Scomis Service Desk specialises in supplying fully accredited MIS support for Capita Sim cards and FMS.

Picture of helpdesk phone conversation

Signing up towards the Whole School ICT Support Service also gives you other benefits including full ICT support for the establishment's curriculum ICT suite and hardware fault diagnosis. This really is all shipped via our skilled experts making use of secure remote assistance. The Entire School ICT Support Service givesyou total satisfaction meant for all of your IT.

Particulars concerning the support provided, and also the period covered for that SLA are detailed within the document below.

Administration ICT Support Only Service

The Administration ICT Support only Service will give you exactly the same degree of cover as detailed within the Whole School ICT Support Service but is restricted for your administration systems, infrastructure, work stations and servers.

Customers receive benefits including network management, operating-system and software support, hardware diagnosis and specialist, accredited MIS support. Scomis assists your administration office to help keep you operational.

Management Human Resources Support Only Service

The Management Information System Support Only services are an assistance Service for institutions that don't require from Scomis either technical configuration advice or support and maintenance for his or her Management Information System (presently Sim cards &lifier FMS from Capita ES). Appropriate customers for this Management Information System Support Only service are institutions also signing up towards the Scomis Located Programs Service (including Sim cards) in which the technical issues of controlling, setting up and looking after an administration Information System installation are fully handled by Scomis.

The Management Information Support Only service will give you advice and support via telephone in the Scomis Service Desk for “How do I” make use of the Management Information System given that the client Manager has full connectivity inside their establishment’s infrastructure and has the capacity to access their Management Information System during the time of the request.


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