Help Desk Services

pic of NRS Helpdesk teamThe Nation's Relay Service includes a Helpdesk to help individuals while using relay service.

The Helpdesk could be approached by:

Phone 1800 555 660

TTY 1800 555 630

Fax 1800 555 690
(calls to those amounts have the freedom from land lines)

SMS 0416 001 350

Mail Level 2, 10 Mallett St, Camperdown, NSW 2050

The Helpdesk

  • is the greatest number to for your questions or demands. The Helpdesk usually can provide information directly or keep you in touch with somebody that will help you further
  • can react to general queries concerning the NRS.
  • can offer details about the various call options including using TTYs. In addition to phone advice, the Helpdesk can recommend factsheets online and send additional information - pamphlets, pamphlets, posters and Dvd disks - it's all regulated free.
  • can request anyone to visit you to definitely provide free learning making use of your TTY and taking advantage of the service
  • can offer assistance with difficulties you might have in making use of the NRS
  • can recommend local staff who are able to provide education and knowledge for you, your merchandise or interest group.

Complaints

Our goal is perfect for the nation's Relay Plan to be as helpful, professional and friendly as you possibly can. However for those who have a complaint about any facet of our service, please by telephone, fax, email, mail or via our online feedback form. See our full complaints policy.

Guides, videos along with other free assets

You can find any one of our number of free assets while using order form.

Hrs

The Helpdesk is open from 8am to 6pm, Monday to Friday (Eastern Standard Time). You are able to leave a note outdoors individuals hrs and we'll respond within four hrs from the Helpdesk re-opening.

The Helpdesk is closed on national public holidays (New Year's Day, Australia Day, Anzac Day, Good Friday, Easter time Monday, Xmas Day and Boxing Day).


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