Help Desk Service Catalog templates
The IT department has an array of services to provide towards the IT customers. Useful uncovered towards the customers within the Service Catalog drop-lower menu. The help suggested towards the finish-customers are worker-centric having a request-oriented look at the service. The simple-to-use service catalog describes the help offered, and facilitates customers to search for services, submit demands for this services and monitor their status.
The majority of the fundamental day-to-day IT services needed through the customers are installation, moving, access to the internet, email access, virus protection, provision of software and hardware, mail server and account management to title a couple of. With Service Catalog, services are often utilized, obviously portrait and shipped consistently rich in quality. Click Service Catalog drop-lower menu to see the Template Groups and also the Template List.
NOTE: If you discover the Request Catalog drop-lower menu rather than the Service Catalog drop-lower menu, then click on the Request Catalog drop-lower menu to gain access to both, service templates and problem templates.
The Service Catalog drop-lower menu lists the help obtainable in the catalog. The service products are arranged based on Service Groups are available to customers who're approved to gain access to it. All that you should do is check out the services, choose a preferred service item and lift something request.
You may also conduct searching for that preferred service item. Enter a keyword within the search area say, "software" and click on enter.
Raising something Request
Raising a brand new service request is simply by developing a new incident request in the available templates. Check out the Template List and choose something that's relevant to your demands. Choosing something in the list, goes towards the Cool Product Request form. The shape is personalized for finish-user specific through the Service Manager.