Help Desk Call Center Services
Now more than ever before, clients expect 24/7 support for that items and services they've bought. Ambs Answering Services Company provides this critical support with this round-the-clock help-desk service. Our help-desk service isn't just robust, but it's very cost-effective and works in collaboration with your overall programs and methods you might curently have in position. By outsourcing help-desk services, you may be open to your clients night and day.
- First-Tier tech support team
- Password Starts over
- Hardware/Software support with dispatch
- Responding to Frequently Requested Question
- Email Response and Dispatch
- Click to assistance
A Seamless Extension of the Customer Care Services
Our help-desk software and help-desk call agents provide the solutions and assistance that the clients need anytime day or evening. If escalation is required, our agents can connect the client by having an on-call specialist out of your company. Additionally, a regular report is going to be sent via email, fax or published for your secure website at Ambs Answering Services Company. These reviews can have info on each call, including particulars on which actions were drawn in dispatching the phone call.
Ambs Answering Services Company agents can answer general questions or concerns about your products or services, no matter the kind of question or even the complexity from the product. Using web-enabled proprietary technology, Ambs Answering Services Company develops detailed understanding bases that guide our agents to request the best questions and supply the right solutions. Additionally, our training and evaluation staff provides we with ongoing training, telling them of updates and changes for the call handling.