Government Procurement Service Help Desk

Photo of Help Desk personnel. Pictured from left to right are James Reid, Matthew Chester, Michael Evers, Patricia Finklea, Michael Phillips, and John Walsh.COMMBUYS Help-desk Director Michael Evers and the team represent the leading lines for that Operational Services Division (OSD) but for the COMMBUYS online market center. From 8:00a.m. to five:00p.m. (Eastern), Monday through Friday, the Help-desk team is able to respond to questions, walk purchasers and retailers through registration or marketing, and solve problems. The Help-desk team concentrates on personalized, individual support. Once an e-mail or telephone call is positioned, Help-desk staff is designated to every individual request. In the delivery of the inquiry towards the delivery of the solution, customers possess a devoted employee following on their request and dealing together toward prompt resolution.

Each and every call and emails are taken care of immediately within one working day, and also the team works rapidly to help customers and resolve more complicated issues. Evers conducts continuous training activities together with his team so that they remain the main thing on COMMBUYS functionality. The COMMBUYS Resource Center consists of an abundance of information for purchasers and retailers Online seminars, Webinars, and Job Helps are produced and up-to-date regularly to supply hands-on, detailed training. “The COMMBUYS Help-desk staff positively take part in classes, review of job helps, and acquaint themselves with solutions available with the COMMBUYS tool. We're committed and make an effort to provide the best customer support we are able to, ” shared Evers. With materials because they are developed, they has the capacity to respond to questions most abundant in current information.

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