Global Help Desk Services Inc. CT
Global Help-desk Services provides help-desk outsourcing services. That's 100% in our focus. You should use us is the first reason for contact for the employees and/or clients to deal with intricacies, resolve problems, and escalate individuals stuff that can’t be resolved in the help-desk.
Your outsourced help-desk provides you with the liberty to pay attention to your core expertise while giving the employees or clients a enjoyable, satisfying help-desk experience.
What We Should Believe
Today’s customer support industry accepts “indifference” and “impatience” because the norm. This really is evidenced any time you are switched through multiple telephone menus simply to achieve voicemail message, to possess someone “not pay attention to you”, in order to be disconnected.
“Patience” and “customer concern” should be restored for your customer support experience.
We feel this really is best accomplished via a team that can suit your needs by “listening for your concerns” and understanding your heart, departing you having a enjoyable experience and determination for your problem.
Our Core Values
"Spirit of Excellence"
To supply a noticeably enjoyable, efficient, and consistent help-desk experience by using the very best in people, process and technology.
At Global Help-desk Services, it's our purpose to noticeably enhance your customer support experience, across any platform.
Our ten year Goal
To construct Global Help-desk Services, Corporation. in to the most reliable and reliable help-desk company on the planet.
Executive Profile / Steven H. Wetherell
Ceo and Founder
Steve has more than 15 experience within the technology and help-desk area. He possessed and operated a network systems integration company before selling it to IKON Office Solutions. He soon grew to become the Connecticut marketplace leader for IKON's Technology Services division, including responsibility because of its global help-desk. Steve then offered as V . P . of Technology Talking to for IKON North America's Connecticut marketplace, composed of 5 consolidated business models. Steve's volunteer work includes lately becoming Chairman from the Board for Connecticut Community Care, a non-profit organization that causes it to be feasible for elders or people with disabilities to reside individually in your own home.
You might also like
Help Desk, Service Desk Best Practice Handbook: Building, Running and Managing Effective Support - Ready to Use Supporting Documents Bringing ITIL Theory into Practice
Book (Emereo Publishing)
Running an Effective Help Desk, 2nd Edition