Based on Gartner, IT services continuously outpace telecom services in growth by 1.8% in 2015 and a pair of.1% in 2016. This anticipated growth, combined using the incorporated technology solutions your clients are searching for, allow it to be imperative that you should broaden your technology solutions and can include handled services inside your portfolio.
In yesterday’s web seminar we talked about a number of handled services solutions that will help agents drive more in-depth business conversations. By providing these solutions, you are able to become a fundamental element of your customers’ technology problem-fixing process, and steer clear of becoming somebody that just pushes items or services in it.
Among the first services IT Company directors and CIOs turn to delegate are personalized help-desk solutions. Included in this are services like password starts over, desktop support, account lockouts, permission issues, firewall monitoring, etc.
An example we talked about involves an economic company which was inundated with password totally reset demands. The corporation had a typical hold duration of 48 minutes per ticket and typically 350 tickets monthly. That added as much as almost 17Thousand hrs per month of stopped productivity and lost revenue.
To resolve their problem, the client implemented an outsourced help-desk model that introduced ticket hold occasions to under 2 minutes and reduced the amount of monthly tickets from 350 to 225. Case an example of the handled services solution that may solve huge issues for the customer.
While each business and every vertical has different technology needs, industry innovation is driving all IT departments overall to get more proper inside their organizations. By helping your clients offload the tiresome and time-consuming activities that frequently weigh lower IT staff, you're helping them get more tasks completed proper revenue-focused goals.
Help Desk, Service Desk Best Practice Handbook: Building, Running and Managing Effective Support - Ready to Use Supporting Documents Bringing ITIL Theory into Practice
Book (Emereo Publishing)
Running an Effective Help Desk, 2nd Edition
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