Civil Service Learning Help Desk

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The Task

Civil Service Learning (CSL) signifies a completely new method of the supply of generic learning and development (L&D) over the Civil Service. The ambition would be to bring understanding how to the place of work through supplying choice, versatility, quality and cost. Civil Servants make use of the web site to access e-learning, view online assets and book onto in person classes for all generic learning.

CSL grew to become operational in April 2011 and today provides a full-range of L&D services to in excess of 400Thousand Civil Servants inside a diverse population, including individuals in-front line public facing roles and expertise over the spectrum of presidency departments. A fundamental part of this offering may be the ‘The Learning Toolkit’ resource supplied by GoodPractice.


GoodPractice has utilized the experience and expertise within its editorial and team of developers to produce a bespoke form of its Toolkit for Leaders, mapping the information from the Civil Service Development Framework and supplying obvious signposting to relevant content for Civil Servants of various grades searching for place of work support and development. This covers the abilities required for excellent leadership, people and business management whatsoever quantity of a Civil Service.

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The GoodPractice Client Service team works carefully using the Civil Service Learning team to supply support for which is definitely an ever-changing solution. A devoted account team activly works to provide from topical content and signposting to content that's highly relevant to the Civil Service at different occasions from the working year, right through to taking suggestions and feedback from clients via our on the internet and telephone helpdesk.

The GoodPractice assets are utilized effectively by 1000's of Civil Servants each week and we view engagement and usage increase monthly for nearly 2 yrs.

Within the words of Sandra Lambert, Mind of Civil Service Learning Procedures:

“Civil Service Learning has labored with GoodPractice in the last 2 . 5 many their learning materials are actually excellent. They're a really positive company to operate together with and also have added great value to the training approach. Their material supports our face-to-face learning and it has been fundamental within the embedding of learning within the place of work.”

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