Open source Help Desk Management

I understand you question why designers come charging in to the help-desk immediately after you’ve shipped the sparkling new machine with 8GB of RAM, dual monitors along with a quad core processor. They begin babbling about how exactly they require admin access or you will too provide them with there old Pentium 4 box to allow them to go done. Their face is flushed with frustration plus they appear very enthusiastic about this. You attempt to with patience explain that they'll just complete a ticket and they’ll send someone to update their JDK or install Visio. They simply throw available online for hands stomp off, and before lengthy you’re speaking to some development manager. What's the large deal really?

Designers live and breath on their own machines and also the high quality ones are continually trying new tools, upgrading original copies tugging lower application servers, establishing local databases or LDAP servers. Many of them possess a top end laptop both at home and a cushy two monitor setup that's frequently much better than the main one provided at the office. It irritates them that the organization doesn’t comprehend the gains in productivity they might get just upgrading the hardware. Then your day comes where they’re granted a brand new machine plus they dream of it waiting days for this to appear.

They are available in one morning and find out the brand new machine setup and used. Their old machine is missing in the cube, which causes some concern. Disregarding symptoms of danger they sign in using their trusty network login and begin running through a listing of the most basic items to get installed first. They login, turn on IE and go grab an install of Opera. Beginning the installer a dialog box turns up telling them that access is refused. Bloodstream pressure doubles within the next minute. They attempt to stay relaxed because they dial-up the help-desk to obtain admin privileges granted towards the account.

A contented voice on the telephone notifies them the current policy is the fact that nobody will get admin use of their desktop. The help-desk will install all software. The developer describes that they admin access on their own old machine. Yes, however the new policy has been folded by helping cover their the brand new hardware. At this time the developer jams lower the telephone and sprints within the towards the help-desk to describe the craziness of denying admin access personally.


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