ManageEngine Help Desk API

Help desk Integration through APIConfirming the network failures and controlling these as occurrences or problems on-time is extremely important to your company. There might be a delay in monitoring these details once the specialist needs to get it done by hand. This may also lead to addressing the problem late in addition to it calls for another cost for specialist.

With ServiceDesk Plus API, the specialists no more have to track the network failures by hand to their IT helpdesk.

Benefits :

  • Save your time in replacing the task
  • Give right priority towards the tickets in the proper time
  • Save the price associated with the specialist.

ServiceDesk Plus API enables you to definitely integrate together with your network monitoring application through either Relaxation API methods or through Servlet API.

Using the http form based submission, ServiceDesk Plus also allows the development of workstation out of your checking software like Microsoft SMS or other characteristics like request, specialists, sites etc.

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Help Desk, Service Desk Best Practice Handbook: Building, Running and Managing Effective Support - Ready to Use Supporting Documents Bringing ITIL Theory into Practice
Book (Emereo Publishing)

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