Help Desk Manager Jobs in Massachusetts

NAMI Mass logoThe Nation's Alliance on Mental Illness of Massachusetts (NAMI Mass) is really a nonprofit grassroots education, support and advocacy organization devoted to enhancing the lives of persons coping with serious mental illness as well as their families. Founded in 1982 and acquiring 501(c) (3) status in 1999, the state’s voice on mental illness, NAMI Mass, with 18 local affiliate marketers and also over 2, 500 people is composed of people with mental illness, family people yet others within the mental health community.

We presently come with an opening for any twenty hour/week Office Manager/Help Line Director. The person within this position accounts for overall control over office procedures. Furthermore they will result in controlling and operating the assistance Line, including responding to queries in the public and prospecting volunteers to operate the assistance Line.

Please be aware this fall we are moving our offices towards the Schraffs Center, 529 Primary Street in Boston (alongside Sullivan Square subway).

Essential Functions:

  • Order, track and keep business system for those office supplies online.
  • Order, track and keep materials for library.
  • Maintain office supplies online and library in orderly manner.
  • Develop and implement distribution intend to send library materials to affiliate marketers.
  • Open, stamp and distribute mail to appropriate staff.
  • Conduct new staff orientation including- documents we want for payroll, immigration law, emergency info, etc.
  • Conduct (staff) exit interviews.
  • Publish job bulletins and receive programs
  • Supervise Helpline specialist
  • Develop and implement arrange for prospecting volunteers to operate on Help Line (schools or any other venues)
  • Fully understand web assets, answer phones and train staff as appropriate
  • Assist Erectile dysfunction with general correspondence, letters of support, getting in touch with legislature, etc.
  • Maintain all equipment for your office and phone suppliers for maintenance or repairs
  • Behave as liaison with new landlord.

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