Help Desk Management software Freeware
Help-desk software allows customer care or support staff agents to get, process, and react to incident or service demands. Vision Helpdesk provides a effective all-in-one multi funnel ticket store that enables you to definitely centralize all of your customer conversations via e-mail, website, twitter, facebook, phone and chat.
Vision Helpdesk offers unique Satellite help-desk product to handle customer care or IT service desk functionality for organizations getting multiple companies, brands or items at one place with single centralized portal and every company or brand getting its very own top quality client portal.
Vision Helpdesk ITIL Service desk software follows the discipline from it service management (ITSM) as based on the data Technology Infrastructure Library (ITIL). It offers modules like CMDB, Resource Management, Incident Management, Problem Management, Solution or Knowledgeable Management, Change Management and Release Management.
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