Estates Management Help Desk

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The Estates &lifier Facilities Management Help-desk supplies a central reason for contact for those departments to request repairs and progress on jobs.


Our goal
is to make sure that all demands are worked with inside a specific timescale, prioritised based on their emergency, which Departments are stored informed of progress on these demands.

To request repairs, maintenance or new work speak to your Retail representative who'll contact the Help-desk in your account using the relevant information. Such demands are created by authorised retail reps to prevent duplication of tasks and also to ensure a competent, effective service.

To assist us, whenever you contact the Help-desk, we'll:

  • Request for the title to log the phone call.
  • Request inquiries to allow us to identify the fault or completely understand the request.
  • Goal to solve your problem Provide you with a call reference number to assistance with monitoring the progress from the call.

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