Best practices in Help Desk Management
This Particular Service Desk/Help-desk Assessment Stand out tool has 5 sections:
- Processes &lifier Guidelines-How good defined and recorded would be the Service Desk/Help-desk processes?
- Business Integration-May be the Service Desk/Help-desk an invaluable cause of organization success?
- Technology Optimisation-How mature are technology solutions?
- Staff Development-What's the high end and commitment from the Service Desk/Help-desk staff?
- Information Management-How good will the Service Desk/Help-desk utilize metrics for client satisfaction, call reduction, real cause and self-improvement?
To look for the maturity degree of your merchandise Desk/Help-desk, compare your score using the information located on the Maturity Index tab. The Maturity Index is scaly from the a lot of "Actualized" which works inside a fully positive mode with clearly recorded processes and full integration using the relaxation from the organization, to some low of "Nonexistent."
You might also like
Competition Cams 186011 Pro Racing Sim Desk Top Dyno 5 Software
Automotive Parts and Accessories (COMP Cams)
Adhesion 1.5 - Asset Management System (Windows 2000 / NT / XP)
Software (Surf Highway Software)