Online Help Desk Jobs

freshdesk_storyThat comment was just like a slap on my small face. Here was an chance sitting at the front of me. I'd the domain understanding and that i understood that the massive transition to cloud is going on. The spidey sense within me explained which i should toss in my hat in to the ring. Which was the precise moment which i made the decision which i should build something within the customer care market shipped as SAAS.

The following couple of days were really pretty demanding. I couldn’t sleep due to the thrill and also the fear.(school costs, mortgage etc.) I never spoken to anybody(not really my spouse) concerning the idea however i was researching all of the companies within the space.

I really read exactly what was ever written on individuals companies on Hacker News. The Hacker News Search (yes that small little link at the base of each and every HN page) is for me an entrepreneur’s best resource. (If you're the kind who favors reading through printed articles you should think about the Hacker Monthly)

I focused on some potential domains and located that was really expiring over a couple of days. And So I backordered it on Godaddy and anxiously waited and anxiously waited. It had been almost per month prior to the domain was formally moved in my experience.


Arrived after i needed a co-founder. I spoken to my close friend and friend of countless years, Shan – who is a superb technical and that he immediately agreed.

For any couple of days we attempted working weekends and nights consider the two of us had families and youngsters it had been apparent soon that people needed to do that full-time when we were serious. Both of us resigned in October 2010. We now have a group of six people – (3 designers, 1 UI/UX designer, 1 QA / Customer care engineer and me as – the merchandise Manager / Boss).

US Company or India Company

We're located in India and that i couldn’t find any payment gateway provider offering recurring payment solutions in India. The very best payment processors that people wanted to utilize labored just with US accounts. We made the decision to include Freshdesk in america. Read the whole story of methods we incorporated an american company from India here. We used FeeFighters to look for an inexpensive card processor and almost chosen Co-Card, but rather went ahead using the more costly Braintree because they had everything we wanted as well as had excellent reviews on Hacker News. We wound up signing up a business in India once we would have employees, hire a workplace etc.

Logo design &lifier Website

We would have liked a logo design along with a website and that we was without an artist within our team in those days. I checked out several outsourcing options and again Hacker News provided 3 excellent options – 99Designs, ThemeForest and SortFolio. We loved the thought of 99Designs greatly but we would have liked an internet site design along with a logo design and that we found an Indian company on Sortfolio known as who decided to try everything for approximately $450.


We set up the web site with standard helpdesk features and that we wished to determine if clients would buy what we should would build.Therefore we produced a Wufoo form for beta register and began advertising on the internet Adwords, Facebook and LinkedIn with $10 and $25 and $50 budgets. We authored some blogs which got a bit of decent sights. In most we spent around $350-400 in advertising and that we got greater than 150 valid registrations.

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