Job Description Help Desk Operator

thumbONO No: 313102

Exactly what is a Help-desk Operator?

A Help-desk Operator may also be known as a Help-desk Administrator or Help-desk Specialist.

A lot of companies who've a pc mainframe – possess a Help-desk Operator. Typically, a Help-desk Operator functions as a person in their tech support team team, supplying technical help computer customers over the telephone or via im or email.

Clients or employees of the company or organisation will contact the Help-desk Operator when something technical goes completely wrong. Those are the first reason for call. They don't repair the problem physically but try to assist over the telephone. When they cannot assist they'd place the right technical repair person at work.

Help-desk Operators operate in different fields, for instance:

  • IT Support
  • Financial Support
  • HR Support

Exactly what does a Help-desk Operator do?

  • responding to the telephone
  • problem solving
  • reading through technical manuals
  • speaking to clients or staff people with technical problems
  • aiding over the telephone
  • co-ordinating the best technical individuals to fix problem
  • giving reference amounts
  • keeping records
  • keeping current with intricacies and equipment

Are you currently … ?

  • good with individuals?
  • calm pressurized?
  • a great communicator?
  • good with computer systems?
  • technical?
  • polite?

How do you be a Help-desk Operator?

Experience or tertiary education in It's important. You are able to perform a computer course/diploma/degree for the most part institutions of greater learning.

Speak to your local institution for additional particulars.

Visit link below to locate a certified institution in your area.


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