What makes a good Help Desk Analyst?

image 1Compensation: Competitive Pay!

Tier 1 Help-desk Experts

We have a lengthy good reputation for supplying outstanding jobs and great careers within the Mohawk Valley.

We're growing in completely new ways and therefore are searching for 45 Tier 1 Help-desk Experts.

Help-desk Experts provide support for In Your Own Home Agents.

General Programs and Products
1.MS Outlook - Set up to hook up with Client email.
2.Microsoft Office Suite - Limited application support.
3.Virus and spy ware - Agents can choose any kind of virus and spy ware protection.
4.Apple iphone - Set up to hook up with Client email.
5.Rim - Set up to hook up with Client mail.
6.Android - Set up to hook up with Client email.
7.Others - Any kind of phone device is going to be based on the helpdesk analyst.
8.Ink jet printers - Agents can choose any kind of printer as lengthy because it has Hewlett packard emulation capacity.

Technical Expertise
•Technical knowledge of high-speed (cable/DSL/wireless) internet connectivity problems including IE, Opera, Safari, and Chrome
•Technical expertise when controling pcs and software: Home windows XP/Vista/7, Microsoft Office, E-Mail Client, (Outlook, Outlook Express) and Apple items
•Technical expertise in danger shooting and problem determination/fixing of home windows peer to see networking including configuration of TCP/IP
•Technical knowledge of Spy ware and Virus removal using Home windows Tools
•Good problem determination/fixing abilities and the opportunity to identify key issues and associations and develop appropriate strategy
•Good dental and written abilities having the ability to clearly and briefly document calls and resolutions
•Remote installations
•Password starts over
•Hardware configuration
•Specific Client Programs

Christopher Williams, PHR
Employer
Expert Global Solutions
131 Genesee Street
Utica, New You are able to 13501
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