Job Description Help Desk Analyst

Zohoor Al-Reef

Job Description

Job Purpose : Provide technical help computer customers. Respond to questions or resolve computer trouble for stores personally, or via telephone or digitally. May provide assistance concerning using computer software and hardware, including printing, installation, word processing, email, and os's.

Key Tasks :
• Oversee the daily performance laptop or computer systems.
• Answer user queries regarding software applications or hardware operation to solve problems.
• Enter instructions and observe system functioning to ensure correct procedures and identify errors.
• Setup equipment for worker use, carrying out or making certain proper installing of cables, os's, or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, consult with customers, or conduct computer diagnostics to research and resolve problems in order to provide technical assistance and support.
• Refer major software or hardware problems or defective items to suppliers or specialists for service.
• Train customers within the proper utilization of software or hardware.
• Consult with staff, customers, and management to determine needs for brand new systems or modifications.

Abilities

Ought to be efficient enough to do multitasking, must have excellent communication abilities both
written and dental, and really should be comfy to dedicate yourself lengthy hrs as well as in extended working schedule.

Education

Bachelor’s degree inside it

Job Particulars

Job Location: Eastern Province, Saudi Arabia Company Industry: Retail/Wholesale Sales Company Type: Employer (Private Sector) Job Role: Technology/IT Employment Status: Full-time Employment Type: Worker Monthly Salary Range: Unspecified Quantity of Openings: 1

Preferred Candidate

Career Level: Mid Career Experience: Min: 2 Residence Location: Saudi Arabia Gender: Male

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