Google phone Help Desk

  • Send us an email while using Support contact page. Once you complete the shape, we'll instantly open an assistance situation and send an e-mail for your Google Applications address.
  • Talk to us while using Support contact page.

Tip: To assist us answer the questions you have as rapidly as you possibly can, please include any needed product information whenever you call us.

2. Prioritization

Once you submit a situation, we'll process and investigate it based on priority level and duration of submission. You may expect a preliminary response update within 24 hrs.

We prioritize cases in line with the severity and business impact from the problem: Priority level Kind of problem Example P1: Critical Impact Critical service-access problem affecting several user. Service not available or useless without any workaround. Common email delays affecting nearly all email being sent or received. P2: High-impact Critical service-access problem affecting one user or perhaps an problem affecting collaboration among customers. Product doesn't work not surprisingly, without any achievable workaround. A person is not able to gain access to email and it is getting a 500 Error page. P3: Medium Impact Product doesn't work not surprisingly, however a workaround is definitely available. Not able to remove an organization forum publish while using Remove button, however the message could be erased with a few URL manipulation. P4: Low Impact Product doesn't work as preferred, but functions along with a workaround is not required. A person can't easily add new words towards the spell-check dictionary.

4. Additional analysis

If we are looking into an intricate scenario, we'll have to gather more details of your stuff or conduct additional testing. In these instances, your full cooperation will expedite the resolution time-frame. We might request you to definitely:

  • List exact reproduction steps
  • Follow suggested troubleshooting tests
  • Collect and send more information for example log files or message headers

Sometimes, we might route the situation to some specialist team for more analysis.

Resolution occasions vary with respect to the complexity from the problem and also the accessibility to appropriate troubleshooting data.

5. Solution offered

No matter the problem, our mandate is to provide a practical solution. With respect to the situation, an answer might take the following forms:

  • We fixed your problem, provided an answer, or clarified your question.
  • The feature has become being employed as expected.
  • We posted your feature request towards the product team.
  • We were not in a position to reproduce the problem and provided recommendations for you for more analysis.
  • Another-party product team is involved, and you have to refer to them as for more assistance.
  • We're not able to solve or presently don't offer support for that problem you approached us about.

Tell us the way we did! After your situation is resolved, you get a fast email survey about how exactly we handled your situation. Your feedback is vital for making enhancements to the support structure and our items.


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