BT phone line Help Desk

Broadband microfileterThis problem might be because of several factors. Please follow these suggested stages in order:

  • If you work with your phone on the broadband line make certain you fit broadband microfilter between your phone line cord and also the telephone socket. Microfilters could be bought from and many computer shops.

    So why do I want microfilters where will they go?

  • When the phone line cord isn't linked to your telephone master socket, check it out within this socket (normally, this is the socket nearest your door). If you're able to now make/receive calls then your phone works but there might be an issue with your internal wiring involving the telephone electrical sockets
  • Try hooking up another contact you know works in to the phone socket. When the problem remains you need to speak to your phone number service provider for that line to become checked
  • Try testing your telephone on the phone line inside a different property (for instance, a neighbour's line. This may also help verify if the phone or lines are to blame
  • Watch our video to find out if the issue is related to the way your wiring is to establish in your own home

    Cordless phone interference Video: Is internal wiring or equipment inside your line?

If no above remedies solve your condition, please contact the helpdesk for the phone. You'll find helpdesk particulars for phones offered by BT together with user guides at

Additional inspections for cord-less phones

  • The bottom ought to be a minumum of one metre from any large metal objects (for instance fridges and freezers) or any other electrical equipment (for example Televisions, computer systems, modem/hubs, microwaves, cell phones) to prevent possible interference
  • Make certain the length between your base and phone is hidden by as couple of walls as you possibly can
  • Should you put on a assistive hearing device radio stations signals in the phone could hinder your assistive hearing device leading to a whistling noise

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